For travelers with disabilities or medical needs, TSA has launched a new toll-free help line, TSA Cares, at 1-855-787-2227.
The call center is open Monday-Friday from 9am-9pm (except Federal Holidays) for “questions about screening policies, procedures and what to expect at the security checkpoint… specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying”.
It is recommended that questions be placed 72 hours prior to travelling.
Questions can also be emailed to TSA-ContactCenter@dhs.gov.
For more information, read the Press Release.
